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How do you handle a difficult customer as a freelancer?

Hey everyone !  First and foremost, happy new year !  My question is pretty straight-forward. But I also would like to add, how do you disarm unhappy customers/client so that it won't damage your reputation?  As a freelancer, I think reputation is the currency and personally, I think one bad milk can spoil the rest. So, I am looking into advice, techniques and tips dealing with unruly customer.  Thanks in advance

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