Thoughts about Namecheap?

I currently run 3 websites through Namecheap, including my bigger project, Venture Cost. From time to time the server is not responding, sending random errors or just takes over 20 seconds to load. I have contacted support more than 10 times about this, but they say everything is fine.    I did like Namecheap a lot when I first discovered them, but with time my services has been running slower and slower.    What is your opinion about Namecheap, is it good enough or are there any new friendly budget server providers out there?

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