Listening to your customers is very important if you are running a SaaS company. Most of the SaaS companies don’t manage the customer feedback correctly, they keep using their email to collect support tickets and feature requests. At a certain time, the tickets overflow and left unseen. Prioritizing Customer feedback and let your customers drive your product roadmap is the best strategy to reduce churns and retain a customer for life. We at iConvey helps SaaS companies to collect, organize and respond to customer feedback and helps you understand customer needs. Check us out: iconvey.io
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