Listening to your customers is very important if you are running a SaaS company.    Most of the SaaS companies don’t manage the customer feedback correctly, they keep using their email to collect support tickets and feature requests. At a certain time, the tickets overflow and left unseen.    Prioritizing Customer feedback and let your customers drive your product roadmap is the best strategy to reduce churns and retain a customer for life.    We at iConvey helps SaaS companies to collect, organize and respond to customer feedback and helps you understand customer needs.    Check us out: iconvey.io