How you are collecting customer feedback for your SaaS?
Listening to your customers is very important if you are running a SaaS company.
Most of the SaaS companies don’t manage the customer feedback correctly, they keep using their email to collect support tickets and feature requests. At a certain time, the tickets overflow and left unseen.
Prioritizing Customer feedback and let your customers drive your product roadmap is the best strategy to reduce churns and retain a customer for life.
We at iConvey helps SaaS companies to collect, organize and respond to customer feedback and helps you understand customer needs.
Check us out: iconvey.io
I'd recommend showing a live demo / linking to a page with a live demo from your homepage
@Boltfeedback That's a good idea. But I think giving your customers a space and freedom to write to you is more important. Maybe a separate feedback page where customers can submit feedback comment/feature requests or improvements. What do you think?
Good luck with entering this crowded space! We're already launched with Noora (https://noorahq.com) and have converted customers, so we know how tough the competition is.
I've also got a well trained eye to spot you are using a Canny screenshot and a Beamer screenshot on your landing page - I think you would build more credibility by showing your product instead :)
@glenn_noora Wow, good catch. Thanks for the advice. And good luck with Noora, I'll check it out. I'm still working on the MVP and so the images are just to demonstrate the functionality. Soon I'll be replacing these with my own graphics once it is ready. Any tips on building audience before launch?
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