πŸ’Έ Did my very first refund for a plugin today

Even though he already downloaded the product and there's no way he can 'return' it, I chose to take his reason at face value (he thought it could integrate with Google reviews) and refund him his $15.

Better a refund than:

- an unhappy potential future customer
- he can dispute it anyway and bring down my credit score
- it's *just* $15, I can absorb the loss I guess
- it's a learning point to add those caveats to the product listings (that no refunds and no integration with Google Reviews)
Carl Poppa πŸ›Έ

yep, i call it tuition fees. there's no point arguing, save your energy

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Jason Leow Author

yeah really pointless. hate it that credit card rules strongly favour the consumer over the merchant

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Carl Poppa πŸ›Έ

proofs of payment, work done, delivery etc. For example i had caveats which the user obvs did not read - so i screenshot that portion and sent it in

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Jason Leow Author

I see! Good tips! Will do that

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Jason Leow Author

Oh cooool. What kind of records did you keep?

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Carl Poppa πŸ›Έ

i won a chargeback once haha! but only because i keep meticulous records and i had to submit a lot of paperwork to show proof. they ruled in my favour, felt awesome. but it's time i'll never get back Lol

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