💸 Did my very first refund for a plugin today
Even though he already downloaded the product and there's no way he can 'return' it, I chose to take his reason at face value (he thought it could integrate with Google reviews) and refund him his $15.
Better a refund than:
- an unhappy potential future customer
- he can dispute it anyway and bring down my credit score
- it's *just* $15, I can absorb the loss I guess
- it's a learning point to add those caveats to the product listings (that no refunds and no integration with Google Reviews)
Better a refund than:
- an unhappy potential future customer
- he can dispute it anyway and bring down my credit score
- it's *just* $15, I can absorb the loss I guess
- it's a learning point to add those caveats to the product listings (that no refunds and no integration with Google Reviews)
Jason Leow
Author
yeah really pointless. hate it that credit card rules strongly favour the consumer over the merchant
proofs of payment, work done, delivery etc. For example i had caveats which the user obvs did not read - so i screenshot that portion and sent it in
i won a chargeback once haha! but only because i keep meticulous records and i had to submit a lot of paperwork to show proof. they ruled in my favour, felt awesome. but it's time i'll never get back Lol
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