πΈ Did my very first refund for a plugin today
Even though he already downloaded the product and there's no way he can 'return' it, I chose to take his reason at face value (he thought it could integrate with Google reviews) and refund him his $15.
Better a refund than:
- an unhappy potential future customer
- he can dispute it anyway and bring down my credit score
- it's *just* $15, I can absorb the loss I guess
- it's a learning point to add those caveats to the product listings (that no refunds and no integration with Google Reviews)
Better a refund than:
- an unhappy potential future customer
- he can dispute it anyway and bring down my credit score
- it's *just* $15, I can absorb the loss I guess
- it's a learning point to add those caveats to the product listings (that no refunds and no integration with Google Reviews)
![](https://makerlog-cdn.nyc3.digitaloceanspaces.com/avatars/clsf3jsfu031o1xsb39et59j8.jpeg)
![](https://makerlog-cdn.nyc3.digitaloceanspaces.com/avatars/clsf3n55103sa1xsb5ewceuw4.jpeg)
Jason Leow
Author
yeah really pointless. hate it that credit card rules strongly favour the consumer over the merchant
![](https://makerlog-cdn.nyc3.digitaloceanspaces.com/avatars/clsf3jsfu031o1xsb39et59j8.jpeg)
proofs of payment, work done, delivery etc. For example i had caveats which the user obvs did not read - so i screenshot that portion and sent it in
![](https://makerlog-cdn.nyc3.digitaloceanspaces.com/avatars/clsf3n55103sa1xsb5ewceuw4.jpeg)
![](https://makerlog-cdn.nyc3.digitaloceanspaces.com/avatars/clsf3n55103sa1xsb5ewceuw4.jpeg)
![](https://makerlog-cdn.nyc3.digitaloceanspaces.com/avatars/clsf3jsfu031o1xsb39et59j8.jpeg)
i won a chargeback once haha! but only because i keep meticulous records and i had to submit a lot of paperwork to show proof. they ruled in my favour, felt awesome. but it's time i'll never get back Lol
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