Day 685 - Good old customer service - https://golifelog.com/posts/good-old-customer-service-1668553231977
Something I’m doing for my Carrd plugins business that I found super refreshing:
Just help people with expecting any returns.
Just good old customer service.
Just being giving to a fault.
No fancy mind tricks.
No lame shortcuts.
No growth hacks.
Just old school basics.
People like it. I love it. Win-win.
It’s amazing how old school basics like this are so simple, effective and fundamental, yet mostly ignored as advice. Everyone’s wants the shortcut, the silver bullet, the elevator pitch. Just being helpful? Nah boooring.
It’s also a great reminder for myself – this was how I started building my first businesses, and this was how I enjoyed it, worked with it, succeeded with it. Nothing has to change. Just because I create products now, not services, doesn’t mean the old ways are outdated and the new hacks are better. It doesn’t have to. Products now are just a single touchpoint in the entire chain of touchpoints that a customer experience. An experience which also includes services.
In the end, people buy products but like dealing with people. And a pleasant exchange, a helpful reply, a delightful outcome, are critical parts of that.
Sometimes, that's all you need for a good business.
Just help people with expecting any returns.
Just good old customer service.
Just being giving to a fault.
No fancy mind tricks.
No lame shortcuts.
No growth hacks.
Just old school basics.
People like it. I love it. Win-win.
It’s amazing how old school basics like this are so simple, effective and fundamental, yet mostly ignored as advice. Everyone’s wants the shortcut, the silver bullet, the elevator pitch. Just being helpful? Nah boooring.
It’s also a great reminder for myself – this was how I started building my first businesses, and this was how I enjoyed it, worked with it, succeeded with it. Nothing has to change. Just because I create products now, not services, doesn’t mean the old ways are outdated and the new hacks are better. It doesn’t have to. Products now are just a single touchpoint in the entire chain of touchpoints that a customer experience. An experience which also includes services.
In the end, people buy products but like dealing with people. And a pleasant exchange, a helpful reply, a delightful outcome, are critical parts of that.
Sometimes, that's all you need for a good business.