Accepted my first Stripe dispute - loss from dispute processing fees = US$15
yeah the dispute fee is steep man. i filled out the form and provided the relevant documentation (invoice, receipt, etc) and wrote as detailed info as possible. i'm not sure if that info ever gets passed on to the customer or if it's all up to the bank's discretion.
Yeah it's mostly like lottery, isn't it? Helped that the emails Stripe sends are very empathetic and helpful. Now I gotta think of ways to remind them before the charge comes in to ask if they still want to stay subscribed…
so far i've only dealt with this twice. First one we lost - but we spoke to the customer privately and they ended up paying us by bank transfer. We still had to swallow the $15 fee tho 🥲 Second one we won. For both, i provided the same documents and info.
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