Simon Chiu

Building Eager.app, a customer support platform

Added a gallery for users to use images they already uploaded previously

Added functionality to add articles to collections in the articles view

Added sorting ability for help (soon to be chat) widget

Took me a couple of iterations. Tried doing the drag and drop thing (blocks were too big). In the end, settled for an up and down button that immediately triggers the sort. Works not bad.

Updating some Wordpress to v 5.5

Simon Chiu Author

Wordpress is awesome! I've never had a problem (okay, maybe once) when upgrading.

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Micah Iverson

WordPress is "easy" but I hate it. Most insecure platform I have ever had to deal with.

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Added option to add contact form (with file attachments) in help widget!

Finished the documentation site app.

What started off as a "This will take me about 3 days", well... let me tell ya, 12 days later...

Fixed a bug that surfaced about 1 month ago.

Did some pretty aggressive caching in an update. Messed up the UI a little bit (wasn't updating) and I couldn't figure out why until today... when I saw the caching code right there in front of me. 🤦‍♂️

Worked on redesigning the documentation website for

I wrote a version 1 about 2 months ago. It was "okay", but it was clunky and the design wasn't as clean. I rewrote all the code (took me 10 days). There are still some minor bugs, but it's much better. Because the documentation sites themselves are part of the product, I felt that if it sucked for me, it would suck for customers.

Added functionality for feedback widget to remember that user has already given feedback

Redesigned the site editor

I was using the old one myself, and felt **so much friction**. If I hated using it, I can only imagine what customers would feel. So, I redesigned it.